GENERAL CONDITIONS OF SALE

Article 1 – Purpose

These conditions govern the sales of animal care products, by SAS Natural cure.

We would like to emphasize the fact that Cura naturale products should in no case be considered as medicines because they are not intended to cure. Cura naturale products are complementary feeding products and care products for external use intended to improve the comfort and well-being of horses, dogs and cats. Our advice does not replace that of a veterinarian. If in doubt about a health problem that your animal may encounter, a veterinarian is the only professional qualified to establish a diagnosis and prescribe appropriate treatment.

In accordance with article L541-10-13 of the Environmental Code, Cura Naturale is registered in the national register of producers under the unique identifier number FR454644_01PRUE issued by ADEME.

Article 2 – Price

The prices of our products are indicated in euros, including tax and excluding processing and shipping costs.

In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the jurisdiction of the Cura naturale company. They will be your responsibility and are your entire responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.

All orders regardless of their origin are payable in euros.

The SAS Cura naturale reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.

The products remain the property of the SAS Cura naturale until full payment of the price.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 – Orders

You can order:

On the Internet: “https://cura-naturale.fr“

The contractual information is presented in French and will be confirmed at the latest when your order is validated.

The SAS Cura naturale reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 – Validation of your order

Any order appearing on the website “https://cura-naturale.fr” presupposes adherence to these General Conditions. Any order confirmation implies your full and complete acceptance of these general conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will constitute proof of the transaction.

You declare that you have perfect knowledge of it.

The order confirmation will constitute signature and acceptance of the operations carried out.

A summary of the information in your order and these General Conditions will be communicated to you via the email address confirming your order.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the price indicated.

Payment for your purchases is made by bank transfer, credit card or using the secure Paypal system.

Article 6 – Withdrawal

6.1. Deadline and exercise of the right of withdrawal

In accordance with the provisions of article L.221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from the date of receipt of his order to exercise his right of withdrawal, without having to justify reasons or pay penalties.

To exercise this right, the Customer must notify the company Cura naturale of his decision to withdraw before the expiry of the period, by means of an unambiguous declaration. He may use the model withdrawal form provided in article 6.5, or any other written declaration sent by e-mail to contact@cura-naturale.fr or by post to the following address: SAS Cura naturale, 19 rue Gustave Eiffel, 54800 JARNY.

6.2. Product return terms

The Customer must return the products to the company Cura naturale without undue delay and, at the latest, within fourteen (14) days following communication of their decision to withdraw.

The products must be returned in their original condition and complete (packaging, accessories, instructions, etc.), allowing them to be put back on sale in new condition. In this context, the Customer's responsibility is engaged. Any damage suffered by the product on this occasion may be such as to frustrate the right of withdrawal.

The direct costs of returning products are the responsibility of the Customer.

6.3. Refund

In the event of exercising the right of withdrawal, the company Cura naturale will reimburse the Customer for all sums paid, including delivery costs (with the exception of additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by the company Cura naturale).

Reimbursement will take place without undue delay and at the latest within fourteen (14) days from the date on which the company Cura naturale is informed of the Customer's decision to withdraw.

Reimbursement will be made using the same means of payment as that used by the Customer for the initial transaction, unless expressly agreed by the latter for the company Cura naturale to use another means of payment and to the extent that the reimbursement does not incur costs for the Customer.

The company Cura naturale may defer reimbursement until the goods have actually been recovered or until the Customer has provided proof of shipment of these goods, the date chosen being that of the first of these events.

6.4. Exceptions to the right of withdrawal

In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

6.5. Withdrawal form template

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of the SAS Cura naturale, 19 rue Gustave Eiffel, 54800 JARNY (contact@cura-naturale.fr) :

I/we () notify you/notify you () hereby my/our () withdrawal of the contract relating to the sale of the property ()/for the provision of services (*) below:

• Ordered on () / received on () :

• Name of consumer(s):

• Address of the consumer(s):

• Signature of the consumer(s) (only if this form is notified on paper):

• Date:

(*) Delete what is unnecessary.

Article 7- Availability

Our products are offered as long as they are visible on the site “https://cura-naturale.fr” and within the limits of available stocks. Stocks cannot be updated directly. Therefore, en the event of a temporary out of stock on a product in the order, we undertake to inform you by email as soon as possible to provide you with a new estimated delivery date. If this new deadline does not suit you, you will have the option to cancel your order.

If a product is unavailable after placing your order, we will inform you by email. Your order will be automatically canceled and no bank debit will be made.

Article 8 – Delivery

You can consult the page concerning the delivery.

Delivery costs include the price that the carrier charges us as well as the costs of preparing the order and the package.

The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page.

In the event of a shipping delay, an email will be sent to you to inform you of a possible impact on the delivery time indicated to you.

In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the conditions and procedures defined in article L 216-6 of the Consumer Code. If in the meantime you receive the product we will reimburse it and cover shipping costs under the conditions of article L 216-6 of the Consumer Code.

In the event of deliveries by a carrier, the SAS Cura naturale cannot be held responsible for late delivery due exclusively to unavailability of the customer after several appointment proposals.

Article 9 – Guarantee

All products supplied by the company Cura naturale benefit from the legal guarantees in force, namely:

• The legal guarantee of conformity (provided for in articles L.217-3 et seq. of the Consumer Code)

• The legal guarantee against hidden defects (provided for in articles 1641 et seq. of the Civil Code)

9.1. Legal guarantee of conformity

If a product sold presents a lack of conformity existing at the time of delivery, the Customer has a period of two (2) years from delivery of the good to take action. In this context, he can choose between repairing or replacing the product, subject to the cost conditions provided for by article L.217-12 of the Consumer Code.

During the twenty-four (24) months following delivery of the goods, the Customer is exempt from proving the existence of the lack of conformity at the time of delivery.

9.2. Guarantee against hidden defects

If a product sold has a hidden defect which makes it unfit for the use for which it is intended, or which reduces this use to such an extent that the Customer would not have acquired it, or would have only given a lower price for it if he had known about it, the Customer may implement the guarantee against hidden defects within a period of two (2) years from the discovery of the defect. He will then have the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded.

9.3. Conditions for exercising guarantees

All complaints, requests for exchange or reimbursement under legal guarantees must be made by e-mail to contact@cura-naturale.fr or by post.

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). Shipping costs linked to the return of a non-compliant product will be reimbursed on the basis of the price invoiced and return costs will be reimbursed upon presentation of supporting documents.

The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in article 6.

Article 10 – Liability

The products offered comply with current French legislation. The responsibility of the SAS Cura naturale cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.

Furthermore, the SAS Cura naturale cannot be held responsible for damage resulting from improper use of the purchased product. Acceptance of these General Conditions of Sale implies that the customer has read and respected all of the sections which accompany each product sheet.Directions for use” and “Precautions for use” of all products sold on the site https://cura-naturale.fr

Acceptance of these General Conditions of Sale also implies that the customer has read these two articles which mention the advice and precautions for using Cura naturale products: https://cura-naturale.fr/laromatherapie-nos-conseils-precautions-dutilisation and https://cura-naturale.fr/la-gemmotherapie-nos-conseils-precautions-dutilisation.

Finally, the responsibility of SAS Cura naturale cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

Article 11 – Applicable law in the event of disputes

11.1. Applicable law

The language of this contract is French. These conditions of sale are subject to French law.

11.2. Disputes

In the event of a dispute, the French courts will have sole jurisdiction.

11.3. Consumer mediation

In accordance with article L.612-1 of the Consumer Code, the Customer, subject to article L.612-2 of the Consumer Code, has the option of submitting a request for amicable resolution through mediation, within a period of less than one year from his or her written complaint to the professional.

In addition, the European Commission has set up an online dispute resolution platform, intended to collect possible complaints from consumers following an online purchase. This platform is accessible here: http://ec.europa.eu/consumers/odr/.

Article 12 – Intellectual property

All elements of the site https://cura-naturale.fr are and remain the intellectual and exclusive property of the SAS Natural cure. No one is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the company Cura naturale.

Article 13 – Personal data

The company Cura naturale, as data controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data (GDPR).

13.1. Collection and purposes

The personal data collected from the Customer are necessary for the management of their order (processing, delivery, invoicing), the improvement of services, and, with their consent, the sending of commercial information. They may be transmitted to partners who contribute to the execution of these services (transporters, payment providers).

13.2. Customer Rights

In accordance with current regulations, the Customer has the following rights over his data:

• Right of access,

• Right of rectification,

• Right to erasure (or “right to be forgotten”),

• Right of opposition,

• Right to restriction of processing,

• Right to data portability.

The Customer may exercise these rights by sending his request by e-mail to contact@cura-naturale.fr or by post to the head office address, providing proof of identity.

13.3. Privacy Policy

For more complete information on the management of their personal data, the Customer is invited to consult our Privacy Policy, accessible on the Site. This details the purposes of the processing, the data retention periods, and all of its rights.

In the event of a complaint, the Customer has the right to lodge a complaint with the competent supervisory authority in France, the Commission Nationale de l’Informatique et des Libertés (CNIL).

Article 14 – Archiving Evidence

The SAS Cura naturale will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1379 of the Civil Code.

The computerized registers of the SAS Cura naturale will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.